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Where should passengers do to address the issue of non-working cards with pre-paid season tickets or standard tickets for suburban commuter trains?
Passengers must go to the ticket office or call the support service hotline on 8-800-100-77-90.

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Where should passengers do to address the issue of non-working cards with pre-paid season tickets or standard tickets for suburban commuter trains?
Passengers must go to the ticket office or call the support service hotline on 8-800-100-77-90.

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Is it possible to add a student pass to a «Troika» card? What about children's tickets?
No. A passenger can not add a student pass or children’s ticket to the card.

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Is it possible to top-up the balance of the «Troika» card at the suburban ticket offices at railway stations?
You can top-up the balance of your «Troika» card "at ticket offices and automatic ticket-printing machines, marked with special stickers.

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If a passenger wants to buy a ticket for the train on a «Troika» card, why is there a 50 ruble charge for the card?
50 rubles is the collateral value of the card, which the passenger can get back at any time when returning the card to the ticket office in the Metro or at SUE Mosgortran kiosks.

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Is there a delay in the time you can use the same «Troika» card with a season ticket for another journey?
Yes, if you have a season ticket loaded on your «Troika» card, you will have to wait for an-other 40 minutes before you can use your «Troika» card again, when travelling in the same direction.

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How many single-trip tickets or season passes can be added to a «Troika» card?
You can record no more than two types of ticket at the same time.

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How can I pay for the «Troika» ticket when travelling from the regions to Moscow, if the passenger lives at a small station, and there's only a ticket office no turnstiles. Will I have to stand in line, like I would with an ordinary ticket?
Currently, funds on the «Troika» card can not be converted into a ticket for a suburban train. In order to travel, it is necessary to obtain a valid travel document at a ticket office or ticket machine.

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Where it is possible to add a season ticket for suburban commuter trains to my «Troika» card?
You can add season tickets for travel by suburban trains to your «Troika» card at ticket offices and ticket machines.

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Is it possible to buy and top up «Strelka» cards at the suburban ticket offices?
You can buy and top up «Strelka» cards at the suburban ticket offices and at ticket machines.

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Is it possible to add a ticket for travel on such trains as «Sputnik», «Lastochka», «Ex-press», etc. to the «Strelka» card?
It is possible to add travel documents for suburban trains of all categories to your «Strelka» card, except for trains with the provision of numbered seats.

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